5G is not working on my device – what should I do?  

If 5G is not working on your mobile phone:  

• Check if your smartphone is compatible with the 5G network 
• Check the device settings 
• Check if 5G is available in the area that you are in 
• Contact our team via Live Chat or by phone on 01536 661050, and we will check 5G is enabled on your account with your network provider.