All FAQs

Your total Setup fee will consist of the Service Setup, the cost of your router, and the cost of your first month of service for t …

After your contract period has ended – you won’t need to apply for a new contract. Your current contract will convert …

Yes! Your current provider will require a 14-day notice period – so be sure to let them know you’ll be switching. If you have alre …

If you are moving from an OFNL property to an Openreach property, you can take your existing router with you! We will need to send …

If you are moving from an OFNL property to another OFNL property, you can take your existing router with you! If you are currently …

To cancel your service, we would require a 30-day notice in writing to: [email protected] If you wish to cancel your services …

Currently, we only offer contracts for 3 months, 6 months, 9 months, 12 months & 24 months …

Typically, activation can take anywhere between 1 hour and 72 hours. In some circumstances, we may need to arrange for an OFNL engi …

If you live on a new-build development, you’ll likely have FTTH/FTTP via a Full Fibre Network. Where OFNL infrastructure is in situ …

Our Standard Router is the “Mercusys AC12G” which is a great router for small houses. Our Advanced Router is the &#8220 …

If you’re an existing OFNL customer, you may already have a router that is compatible, and you can continue using this after migra …

FTTH/FTTP provides you with ultra-fast broadband speeds in comparison to standard fibre broadband that uses copper cables Capable o …